FAQ

About OSHA The Statistics Speak Forklifts vs. Automobiles Quiz: OSHA and Safety

Mounting Starting Driving Steering and Turning Reversing Parking Quiz: Operating a Forklift

Stacking and Unstacking Safe Handling Additional Loading/Unloading Situations Quiz: Load Handling

The 7 Classes Forklift Tires Forklifts Attachments Pallet Jacks Quiz: Forklift Classes and Attachments

Center of Gravity Safety Triangle Load Positioning, Weight, and Shape Load Capacity Additional Safety Tips Tip Overs Quiz: Stability and Load Balancing

The Basics Safety and Features Controls Instrument Panel Nameplate Quiz: Forklift Components

Internal Combustion Forklift Refueling Battery Powered Forklift Recharging Additional Loading/Unloading Situations Quiz: Refueling/Recharging

Pre-Operation Checklist Operational Checklist Maintenance and Removal from Service Quiz: Pre-Operation Checklist

The “What” and “Why” of Forklift Certifications Quiz: Introduction to Forklifts

To pass the final exam, you must answer all five questions correctly. You may take the final exam as many times as necessary to pass.

Students are expected to attend all classroom and on-road training sessions. Students may miss up to one session per course for any reason. Any missed sessions must be made up at another time in order to achieve the required hours of instruction for graduation. Any student with two or more absences will automatically be considered as a course withdrawal and subject to our cancellation policy.

Zeta Driving School does not recognize credits from any non-affiliated Zeta driving school.

Sexual misconduct - including harassment, domestic and dating violence, sexual assault, exploitation, and stalking - is prohibited, and Zeta Driving School encourages anyone experiencing sexual misconduct to notify school faculty immediately to ensure proper follow up. If you wish to speak confidentially about an incident of sexual misconduct, please contact administration by email at team@drivezeta.com. Zeta Driving School is legally obligated to investigate all reports of sexual misconduct and students are required to report incidents of sexual misconduct that come to their attention.

Students may file a confidential and/or anonymous complaints with the Director of Students by phone or email any time during or after their time at Zeta Driving School. Director of Students: Bridget Koehn Contact Phone: (816) 412-4782 Contact Email: students@drivezeta.com

Students may drop any course up to 3 days after it begins to receive a 100% tuition refund, less any nonrefundable enrollment costs. Students who have completed less than 25% of a course are eligible for a prorated tuition refund. Students withdrawing after completing more than 25% of a course are not eligible for a tuition refund.

Classroom: Business Casual (jeans, sneakers) On-Road: Driving Attire (closed toe boots, long pants) Events: Business Casual (unless otherwise stated)

Faculty have the right and responsibility to assign grades based fair evaluations of student performance. A student may appeal a course grade under one or more of the following conditions: (i) An error was made in the numerical calculation of the final course grade, (ii) the student believes the final grade is not indicative of his/her performance, (iii) the instructor departed substantially from the grading rationale published in the original course syllabus/course requirements. Appeals can be submitted by email to team@drivezeta.com

In order to improve the content and usability of school websites and applications, we may automatically collect certain information from you, including: the type and version of your operating system and browser, the date, time, and duration of your visit, your clicks within the application. We also may request and collect information from you when you interact with our websites and applications, such as information you provide when creating an account, submitting an electronic form, participating in a survey, etc. We do not collect personally identifiable information for commercial or marketing purposes, and we do not sell the personally identifiable information we collect. The personally identifiable information we collect is stored in a secure environment. We use and may share the information we collect to make sure our systems are up-to-date and compatible with other systems, and to improve services offered through school applications and websites. We may also use it to fulfill our duties and for other educational purposes, including, but not limited to: Developing new application functionality; Providing notifications, alerts, or event updates; Providing technical notices, updates, security alerts, and administrative messages; Responding to user comments, questions, and requests for customer service; Monitoring and analyzing trends, usage and activities in connection with services; Personalizing and improving services; Complying with any allowable educational purpose, applicable law, regulation, legal process, or governmental request; and Conducting statistical analyses for any of the above reasons. Certain laws and regulations govern our ability to share or otherwise disclose information about you that we collect. For example, disclosure and release of personally identifiable information of our current and former students is governed by the Family Educational Rights and Privacy Act and its implementing regulation. Other laws and regulations may apply, depending on the types of information at issue.

Tuition payments can be made by major credit card, ACH, wire transfer, or personal check. Students receiving tuition assistance by third party student loan, scholarship, or workforce development grants must confirm funding prior to enrollment. Third parties must make payment directly to the Zeta Driving School. Tuition payment plans must be fully paid prior to graduation. Any late payment fees will accrue a 5% per month late charge. Late payment fees will not apply to third party tuition assistance programs.

Students are expected to respect both other students and instructors. A student will be asked to leave the class if there is verbal or physical abuse to any student or employee of the Zeta Driving School. Additional grounds for student dismissal include operating a school vehicle while under the influence of alcohol or drugs, bringing any weapons onto the premises, or engaging in any activity which could harm fellow students or instructors. Students dismissed for violating the Standards of Conduct Policy will not be considered for reinstatement.

Zeta Driving School diligently prepares students for a career in commercial driving. Each of our courses has designated course material specifically tailored towards career prep. Zeta partners with multiple industry-leading companies who speak to our students about career options during and after their time in school. Zeta Driving School cannot guarantee employment placement.

Prospective students must be at least 21 years of age and complete an interview with a student advisor in order to be accepted into the Zeta Driving School course programs.

After you pass, you will have immediate access to a downloadable certification, which can be printed right away.

The Forklift Operator Certification course is meant for those who have never received a certification before. The Forklift Operator Recertification is meant for those who have expired certifications or those who have been instructed to retake the course. If you are unsure which to take, go ahead and sign up for the Certification.

Yes – that way you can say you’ve received your certification already. When you do land that new job, they will evaluate you operating a forklift and then sign the back of your certification.

Yes! All of our training is provided to you in both English and Spanish. When you sign up for the certification or recertification, you will automatically be enrolled in both the English and Spanish versions of the course. Your progress will automatically be updated in both as you move through either course.

Yes – the license you receive from us is valid in all 50 states and all Canadian provinces and territories. This because we are compliant with all OSHA and CSA regulations.

Yes! Our course teaches the same material as an in-person class, but for a fraction of the cost. And you don’t’ have to give up your entire day. The certification you get from us will be the same as what you get from an in-person class.

If your certification has expired or is about to pass the expiration date, you will be required to complete a renewal course. To renew your expired forklift certification card for another 3 years, select the recertification course. Once you complete the course, your new card can be downloaded and printed immediately with your new expiration date.

After you complete our online course, your employer will provide hands-on training to you on the equipment you will be operating. This is the case whether you are certifying for the first time or are renewing your certification.

Absolutely! The certification you receive from us is exactly what employers are looking for. Make sure you update your resume after you complete the course to showcase your certification.